Privacy Policy

Introduction

Welcome to jyoa9. This Privacy Policy explains how jyoa9 collects, uses, discloses, and safeguards your personal information when you visit our website at jyoa9.org or use any of our services, including cricket betting, live casino, slots, bingo, roulette, and crash games.

We are committed to maintaining the trust and confidence of all visitors to our platform. In this Privacy Policy, we have provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

By accessing or using jyoa9, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms described herein, please discontinue your use of the platform.

Information We Collect

jyoa9 collects two categories of information: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration
• Contact details including email address and mobile phone number
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet), and country
• Government-issued identity documents submitted for KYC verification purposes
• Payment details including bKash, Nagad, Rocket, Upay, or bank account information used for deposits and withdrawals

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on each page, click patterns, and referral source data
• Session logs, betting history, game activity records, and transaction timestamps

How We Use Your Information

jyoa9 uses the information we collect for a range of purposes that are necessary to deliver, improve, and secure our services to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

• To create, verify, and manage your jyoa9 account in accordance with our KYC obligations
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels
• To personalise your gaming experience and present relevant game recommendations, bonuses, and promotions
• To send you important account updates, security alerts, and service announcements via email or SMS
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct
• To comply with applicable laws, regulatory requirements, and to respond to lawful requests from authorities

Sharing Your Information

jyoa9 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• With trusted service providers who assist us in operating our platform, processing payments, or providing customer support — all bound by strict confidentiality agreements
• With fraud prevention services and identity verification partners to fulfil our KYC and anti-money-laundering obligations
• With law enforcement or regulatory authorities if required to do so by applicable law or a court order

In all cases, we ensure that any third party receiving your data is subject to appropriate data protection obligations and is not permitted to use your information for any other purpose beyond what is strictly necessary.

Cookies and Tracking Technologies

jyoa9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognise you on return visits, remember your preferences, and understand how you interact with our site.

We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and analytics tools to measure site performance. You may disable cookies through your browser settings; however, doing so may limit certain features of the jyoa9 platform.

Data Retention

jyoa9 retains your personal information for as long as your account remains active or as needed to provide you with our services. We may also retain certain information after your account is closed if required to comply with our legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes.

Transaction records are retained for a minimum period required under applicable financial regulations. Once data is no longer required, we ensure it is securely deleted or anonymised so that it can no longer be associated with you.

Your Rights

As a user of jyoa9, you have certain rights regarding your personal information. We are committed to honouring these rights in a timely and transparent manner.

• Right of Access — you may request a copy of the personal data we hold about you
• Right of Rectification — you may ask us to correct inaccurate or incomplete information
• Right of Erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing — in certain circumstances, you may ask us to limit how we use your data
• Right to Object — you may object to the processing of your data for direct marketing purposes

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Please note that certain rights may be limited where we are required by law to retain data or where exercising such rights would adversely affect the rights of others.

Security of Your Data

jyoa9 implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, firewalls and intrusion detection systems, role-based access controls for internal staff, and regular security audits of our infrastructure.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your jyoa9 account, enable any available two-factor authentication features, and notify us immediately if you suspect any unauthorised access to your account.

Third-Party Payment Providers

To facilitate deposits and withdrawals, jyoa9 integrates with trusted local payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and Islami Bank. When you conduct a transaction through one of these providers, your payment data is processed according to their respective privacy policies and terms of service.

jyoa9 does not store full payment card numbers, mobile banking PINs, or sensitive authentication credentials. We only retain transaction reference numbers, amounts, timestamps, and status codes necessary for account reconciliation and dispute resolution.

Responsible Gaming and Age Restrictions

jyoa9 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for or use any jyoa9 service. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account.

As part of our commitment to responsible gaming, jyoa9 may use your account activity data to identify patterns that indicate problem gambling behaviour and to offer you access to self-exclusion tools, deposit limits, and session time controls. This processing is conducted solely in your interest and in line with responsible gaming best practices.

Changes to This Privacy Policy

jyoa9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page. Where required, we will also notify registered users by email or via an in-platform notification.

Your continued use of jyoa9 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jyoa9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your enquiries promptly and transparently.

Email us at: [email protected] — our team is available 24/7 to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Cox's Bazar.